Crunch Fitness - Athens - Athens (GA)

1 /5 John McAbee: If I could give no stars I would. I have tried on 3 different occasions to cancel my membership here and each time has been absolutely miserable. Was first going to drop my membership from $30 to $10 but was told that would be a "20 fee". OK cool, Ill just cancel completely then I thought. Came in today to cancel (10/8) and was told they would still charge my account on the 11th and said if I put a stop payment on my checking account it would get sent to collections. I was then told that they would take care of it but I am banned for life by the general manager. Thats really not a bad trade off considering how poorly managed this place is. See very since I joined in 2020 the place has gone down hill...only half of the lockers work, the plumbing is terrible, and the showers are so disgusting that I had to stop showering there completely. I would highly recommend another gym in Athens such as Fitness at 5 or Athens Health and Fitness over this gym. It has been nothing but a giant headache dealing with this place and thankfully I wont be refurning...regardless of a so called "lifetime ban" or not. Seriously...do better, it is my money not yours so stop penalizing people for not wanting to use your gym anymore.

1 /5 Oghenevwede Sagbodje: Do not sign up at this gym. Don’t take any offers either. It’s a trap. I took up their so called free membership and never showed up due to personal reasons. Tried to cancel before I get charge and they’re refusing . It’s morally wrong to try to tied people to payments they don’t want. Went on Reddit to read their reviews which I should have done first but apparently it’s a reputation. Do not sign up with them. This one star is only because I can’t post without leaving something. They don’t deserve any stars or credibility.

5 /5 Christy Thomason: Shout out and huge thank you to Andrew, the GM at Crunch Fitness in Athens. He was very understanding and provided excellent customer service when we were trying to cancel my daughter’s new account. She signed up and decided within the grace period given that Crunch wasn’t the right fit for her. I appreciate you taking care of us and know that your members are in good hands.

2 /5 Jessie Perez: This gym is one of the few in the area that offers 24-hour access. Ive been a fan of the Crunch brand for many years. However, this particular location has recently fallen short of the high standards that Crunch usually upholds. The stair master machines sound like theyre on the verge of breaking down. The water fountain hasnt been cleaned properly, and to make matters worse, the water filter for refilling bottles was out of order for a couple of days. The showers are quite dirty, and it seems like no one is taking the time to clean that area. The womens restroom is also in poor condition. There was a time when the toilets were so filthy that no one wanted to use them. I even texted the number posted in the bathroom to report the issue, but it seems like no one is actually addressing it, as the paper towels in the womens dispenser havent been refilled in over a month. For $29 a month, it feels like our fees arent being used to maintain the facility. When I asked if someone could refill the toilet paper in the bathroom, all I received was a response saying they would inform the manager. I came back the next day, and there was still no toilet paper... So, yeah...