1 /5 A. Raheim White: I got a membership to this gym because I recently moved to Oxford and wanted to be at a place that had a sauna. I got my membership on a Sunday.
The locker rooms were not that clean and reeked of urine, but I figured I would give them the benefit of the doubt. It was the end of the week, after all. However, on my third visit that week, the cleanliness did not improve and there were two dead large cockroaches in the sauna. Not to mention the lack of cleanliness in the showers. You could see the built-up dirt in all of the corners and that made me extremely uncomfortable.
After telling the amazing front desk person, Leah, about my grievances, she assured me that she would let the managers know and would have that handled. That was Thursday.
I returned on Saturday to find the location where the cockroaches were was spot cleaned, but everywhere else was still dirty. This action reflected, “we do not value our clients and we will do just enough.”
Because I value cleanliness, integrity, and good customer service, as well as my time, energy, and money, I immediately terminated my membership that day.
Just up the street, Planet Fitness is clean and smells good. Unfortunately, it does not have a sauna - WHICH I REALLY WANTED - but I will take cleanliness over a sauna any day. It is unfortunate because I had a lot of hope for Alcovy, but I refuse to go somewhere to realign my energy, empower my body, and clear my mind while being subjected to filth.
